Grumpy Old Man
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@NTA said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
I partially sympathise with you and partially don't because I hate business email cc-ing.
Totally get that - like when people start a Reply-All and people Reply-All saying "please stop using Reply-All"
I think about it more like this:
- Person "A" sends me a chat and I reply
- Person "A" sends someone else in my team a chat and they reply
- Their boss later asks for an update from Person "A" and it doesn't agree with what either of us said
- Finding that chat is fucking fucked, because chat.
So easier to put both bosses into the loop on both ends, IMHO.
I can understand that, I just hate getting included in email chains. With my staff I tell them not to bother, if there's an issue I'll just read their email chain. It's especially bad when you have nimrod fretty bosses who have a freak out when things aren't going 100% perfectly, get involved and it becomes worse.
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@Nepia said in Grumpy Old Man:
30+ KPIs sounds idiotic though, even if I have no understanding of what your role is. We went through a period in my last job of agreeing on KPIs which just meant staff had to come up with KPIs. I made my team stick to 5 each. The fucking marketing team seem to be kindred spirits of your lot and came back with way more.
These are KPIs for the business i.e. benchmarks for operations, not individual persons.
Your point stands tho: to understand why your business is fucked, you need to ask about three questions:
- How much are we spending?
- Is it above budget?
- If so, what can we do to change that?
If you need more than about half a dozen things to explain part 3, you're fucked.
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@NTA said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
30+ KPIs sounds idiotic though, even if I have no understanding of what your role is. We went through a period in my last job of agreeing on KPIs which just meant staff had to come up with KPIs. I made my team stick to 5 each. The fucking marketing team seem to be kindred spirits of your lot and came back with way more.
These are KPIs for the business i.e. benchmarks for operations, not individual persons.
Your point stands tho: to understand why your business is fucked, you need to ask about three questions:
- How much are we spending?
- Is it above budget?
- If so, what can we do to change that?
If you need more than about half a dozen things to explain part 3, you're fucked.
I would be looking at prioritizing use cases that increase sales or reallocate spends to help increase sales. If ROI is achieved quickly then you've generally increased your budget anyway.
Would I use DS's to create descriptive KPIs?, no its like bringing a light saber to a fist fight. I would use them though to help answer the "why are we shit? and what is a course corrective path out of the shit? based on data.And yes copy the bosses, nothing worse than a one sided chat getting escalated without visibility of what really happened.
and yes fucking marketing will spend a fortune without really knowing how to take action because all their marketing friends do it
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@NTA said in Grumpy Old Man:
TBH she's cute, but she's got no fucking idea.
At this time of life that's a double win for you...
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@NTA said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
30+ KPIs sounds idiotic though, even if I have no understanding of what your role is. We went through a period in my last job of agreeing on KPIs which just meant staff had to come up with KPIs. I made my team stick to 5 each. The fucking marketing team seem to be kindred spirits of your lot and came back with way more.
These are KPIs for the business i.e. benchmarks for operations, not individual persons.
Your point stands tho: to understand why your business is fucked, you need to ask about three questions:
- How much are we spending?
- Is it above budget?
- If so, what can we do to change that?
If you need more than about half a dozen things to explain part 3, you're fucked.
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@NTA said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
I partially sympathise with you and partially don't because I hate business email cc-ing.
Totally get that - like when people start a Reply-All and people Reply-All saying "please stop using Reply-All"
I think about it more like this:
- Person "A" sends me a chat and I reply
- Person "A" sends someone else in my team a chat and they reply
- Their boss later asks for an update from Person "A" and it doesn't agree with what either of us said
- Finding that chat is fucking fucked, because chat.
So easier to put both bosses into the loop on both ends, IMHO.
Looks like you need to implement a Six Sigma programme - start with improving email utilisation.
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@NTA said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
I partially sympathise with you and partially don't because I hate business email cc-ing.
Totally get that - like when people start a Reply-All and people Reply-All saying "please stop using Reply-All"
I think about it more like this:
- Person "A" sends me a chat and I reply
- Person "A" sends someone else in my team a chat and they reply
- Their boss later asks for an update from Person "A" and it doesn't agree with what either of us said
- Finding that chat is fucking fucked, because chat.
So easier to put both bosses into the loop on both ends, IMHO.
Back when I worked for a major MSP, more than once a worldwide email storm would happen because too few of the clowns realised it was a better option to create a rule deleting associated emails rather than compounding the problem by replying all asking to be removed from said email storm.
I suggested to the execs that the next time we lay off tens of thousands of people, we start with those who replied all...
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@antipodean said in Grumpy Old Man:
@NTA said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
I partially sympathise with you and partially don't because I hate business email cc-ing.
Totally get that - like when people start a Reply-All and people Reply-All saying "please stop using Reply-All"
I think about it more like this:
- Person "A" sends me a chat and I reply
- Person "A" sends someone else in my team a chat and they reply
- Their boss later asks for an update from Person "A" and it doesn't agree with what either of us said
- Finding that chat is fucking fucked, because chat.
So easier to put both bosses into the loop on both ends, IMHO.
Back when I worked for a major MSP, more than once a worldwide email storm would happen because too few of the clowns realised it was a better option to create a rule deleting associated emails rather than compounding the problem by replying all asking to be removed from said email storm.
I suggested to the execs that the next time we lay off tens of thousands of people, we start with those who replied all...
Reminds ne of the best email autoreply I've seen;
Apologies if i ignore your email. Yesterday I received over 800 emails and my email-reading robot broke down. If it's important you will have my phone number. If you don't, you're not
