Grumpy Old Man
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I was getting 200-300 emails a day in my last job as an employee in the late '90s (and it was Lotus Notes) so set up an autoreply along the lines of "I get so many emails it may be days before I am able to respond to you. If it's important, please give me a call"
Needless to say, the reaction from the PHB's was OTT - but enjoyable as I really didn't give a fuck at that stage. Cited it as a key reason for my departure in my exit interview with the Head honcho.
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@Victor-Meldrew the pioneer of the modern Call Centre.
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@Bones said in Grumpy Old Man:
@Nepia said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
fluffybunnies that demand things are documented time and again then come back to you time and again with "issues" that are covered exhaustively in the documentation.
My pet peeve is excessive CC'ers. The ones who send you an email and cc half the company in (and who cc you into emails you don't give a shit about).
They're not as bad as the reply-to-all-ers on company wide emails.
Try working for a major. Waking up to an inbox full of special people replying to all that an email has nothing to do with them and requesting they can be removed from the email. Que increasing responses as time zones wake and respond. Eventually the mail servers become overwhelmed and need to be rebooted.
I suggested to the head of APAC that it was an easy way to identify people who should be sacked to reduce head count...
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@antipodean Siemens and Pitney Bowes are a decent size
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@MajorRage said in Grumpy Old Man:
@Victor-Meldrew the pioneer of the modern Call Centre.
Don't get me started....
Stupid management who don't understand the difference between value and cost when it comes to the customer interface. Short-sighted, incompetent fluffybunnies.
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@Victor-Meldrew also forgetfulness...
My industry the main players often use off shore call centres, then when customers get fed up, they bring stuff back in house...then, new ceo needs to cut costs, what can we do, I know, set up an off store call centre, it will be different this time.
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@taniwharugby said in Grumpy Old Man:
@Victor-Meldrew also forgetfulness...
My industry the main players often use off shore call centres, then when customers get fed up, they bring stuff back in house...then, new ceo needs to cut costs, what can we do, I know, set up an off store call centre, it will be different this time.
Yep. We mapped the real cost of an agent in Bangalore and Sheffield - to include things like staff attrition, training costs, re-work - and found Bangalore more expensive. Brought as much as we could back in-house and increased QoS by 10% (wholesale life insurance and pensions) and sales by 5%.
Can't be grumpy as I was called back 18 months later to update our work and convince the new CEO for a big fat fee....
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Ok just to get it off chest. I had a growls about 5 weeks ago when my youngest sister passed away. Well a couple of days later wife's nephew who we have a bit to do with, woke up at night, had some kind of siezure, got rushed to hospital. He was put in an induced coma, but last Monday they had to switch off machines and he passed away. He had got some kind of virus that attcked brain, and they just couldn't isolate/treat it. Anyway he was only 35 for fucks sake with 3 young boys!! Where the fuck is the justice in this world???
I will say on a positive side he lived in Shannon in the Horowhenua, and the memebers of the rugby club (where he coached a kid's team), school and community were and are incredibly supportive!!
I am putting out a message to anyone I care about etc who are crook and dying--just f***en don't!!! -
@Bones said in Grumpy Old Man:
fluffybunnies that demand things are documented time and again then come back to you time and again with "issues" that are covered exhaustively in the documentation.
Or even worse - when you compile training documentation and people don't even read it and then decry a lack of documentation.
I was doing training and a lovable chap said"Yes this tells us how to do this in the system, but where is the documentation on decision making?"
To which I replied "It's on page's 16-24 in the training document I attached to this meeting invite".
And then skewered him home with "Did you read this document before this training session?"
It made me feel angry and quite pleased with myself at the same time...
Of course the guy then spent the rest of the meeting trying to nit-pick anything he could find to try and get his credibility back - admirable.
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@Dan54 said in Grumpy Old Man:
Ok just to get it off chest. I had a growls about 5 weeks ago when my youngest sister passed away. Well a couple of days later wife's nephew who we have a bit to do with, woke up at night, had some kind of siezure, got rushed to hospital. He was put in an induced coma, but last Monday they had to switch off machines and he passed away. He had got some kind of virus that attcked brain, and they just couldn't isolate/treat it. Anyway he was only 35 for fucks sake with 3 young boys!! Where the fuck is the justice in this world???
I will say on a positive side he lived in Shannon in the Horowhenua, and the memebers of the rugby club (where he coached a kid's team), school and community were and are incredibly supportive!!
I am putting out a message to anyone I care about etc who are crook and dying--just f***en don't!!!FFS - that's shit man
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Is blunt knife castration without anaesthetic legal?
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@Windows97 said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
fluffybunnies that demand things are documented time and again then come back to you time and again with "issues" that are covered exhaustively in the documentation.
Or even worse - when you compile training documentation and people don't even read it and then decry a lack of documentation.
I was doing training and a lovable chap said"Yes this tells us how to do this in the system, but where is the documentation on decision making?"
To which I replied "It's on page's 16-24 in the training document I attached to this meeting invite".
And then skewered him home with "Did you read this document before this training session?"
It made me feel angry and quite pleased with myself at the same time...
Of course the guy then spent the rest of the meeting trying to nit-pick anything he could find to try and get his credibility back - admirable.
Actually this makes me Grumpy. Who has time to read 16, let alone 24 pages of training manual before a course? We've got work to do. Just answer the man's reasonable question.
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@Higgins said in Grumpy Old Man:
Is blunt knife castration without anaesthetic legal?
Plus, what the fuck is Microsoft start, I'm not signing in to that or getting the app.
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@booboo said in Grumpy Old Man:
@Windows97 said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
fluffybunnies that demand things are documented time and again then come back to you time and again with "issues" that are covered exhaustively in the documentation.
Or even worse - when you compile training documentation and people don't even read it and then decry a lack of documentation.
I was doing training and a lovable chap said"Yes this tells us how to do this in the system, but where is the documentation on decision making?"
To which I replied "It's on page's 16-24 in the training document I attached to this meeting invite".
And then skewered him home with "Did you read this document before this training session?"
It made me feel angry and quite pleased with myself at the same time...
Of course the guy then spent the rest of the meeting trying to nit-pick anything he could find to try and get his credibility back - admirable.
Actually this makes me Grumpy. Who has time to read 16, let alone 24 pages of training manual before a course? We've got work to do. Just answer the man's reasonable question.
You're the guy who turned up after preseason and expected to start aren't you...
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@booboo said in Grumpy Old Man:
@Windows97 said in Grumpy Old Man:
@Bones said in Grumpy Old Man:
fluffybunnies that demand things are documented time and again then come back to you time and again with "issues" that are covered exhaustively in the documentation.
Or even worse - when you compile training documentation and people don't even read it and then decry a lack of documentation.
I was doing training and a lovable chap said"Yes this tells us how to do this in the system, but where is the documentation on decision making?"
To which I replied "It's on page's 16-24 in the training document I attached to this meeting invite".
And then skewered him home with "Did you read this document before this training session?"
It made me feel angry and quite pleased with myself at the same time...
Of course the guy then spent the rest of the meeting trying to nit-pick anything he could find to try and get his credibility back - admirable.
Actually this makes me Grumpy. Who has time to read 16, let alone 24 pages of training manual before a course? We've got work to do. Just answer the man's reasonable question.
The answers to his exact question were in the document? All he had to do was read it...
Generally if you don't know how to do something and someone gives you a guide with a follow up meeting to ask any questions about the guide you would expect them to read the guide - to avoid making a fool of themselves.
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@Windows97 just save time and trouble by making a chat interface, use a LLM and point it to where your documentation is. Then they can ask at their leisure and not bother anyone else.
